Frequently Asked Questions
Do you accept insurance? What if I am out-of-network (OON)?
Yes—beginning in December 2025, I will accept the following insurance providers (all claims are filed via Alma):
Aetna
Cigna
Carelon
I’ll begin accepting United Healthcare (Optum) in late Spring 2026.
If you’re out-of-network, no need to fret! I provide sliding-scale options, superbills, and Good Faith Estimates (GFEs) to make private-pay therapy more accessible and sustainable. Just send me an email directly at billing@theinnerhavencollective.com with your name and current insurance and we will go from there!
What is a superbill? A superbill is a detailed receipt you can submit to your insurance for possible reimbursement if I’m out-of-network with your insurance company and you are paying out-of-pocket. It lists dates, fees, and service codes from your sessions and will be an invoice provided monthly.
What is a Good Faith Estimate (GFE)? This is a cost estimate for private-pay that you can request before starting therapy. This way you know what to expect - no surprises.
What is a sliding scale fee? A sliding scale fee allows for flexibility in session rates based on financial need. My standard session rate is $160, with a sliding-scale range of $70–$120 for clients who need reduced fees.
During our consultation, we can explore a rate that feels sustainable for you.
What is your cancellation policy?
If you are unable to attend an appointment, I request that you provide at least 24 hours advanced notice to the office via phone, text, or email scheduling@theinnerhavencollective.com. Since I am unable to use this time for another client, please note that you may not be able to receive peak appointment times for rescheduling if the appointment is missed without given notice, unless the cancellation is due to illness, emergency or extenuating circumstances.
How frequently will I attend therapy?
Therapy is most effective when it’s consistent, especially in the beginning. Most clients start with weekly sessions to establish trust, rhythm, and momentum in the work. However, moving at your pace is important too - so if that means starting slow, then we start slow. On my end, as you begin to meet your goals and apply tools outside the therapy room, we’ll do a temperature check and I’ll bring up shifting to biweekly, monthly, or as needed sessions.
More FAQs
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The Inner Haven Collective currently utilizes Tenor Therapy for AI note-taking. It is the only fully HIPAA-compliant AI assistant that was created by a team of therapists. The tool itself is utilized as a supplement for therapists and any data collected will only be used clinically.
For any sessions to be recorded, a release must be signed so that Inner Haven Collective would have permission to audio record for note-taking purposes. However, you are absolutely not obligated to sign this release! Just skip it/don’t sign it during the intake process if you’d like to opt out. I can also make a note of this if you let me know during intake or consultation.
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It’s completely normal if a therapeutic relationship doesn’t feel like the right fit! Because we all bring our own histories, communication styles, and biases into relationships, sometimes a connection simply doesn’t align — and that’s okay. I always welcome honest feedback, carry out regular check-ins, and offer the Working Alliance Inventory tool after 90 days so we can talk through how you’re feeling and, if needed, collaborate on next steps or referrals that better support you.
It’s also common to start therapy and feel as though you’ve opened a floodgate of emotions. “Flooding” can sometimes be a flight response, your nervous system’s way of seeking safety. Bringing that up in session allows us to slow down, ground, and find ways to help you stay connected without feeling overwhelmed.
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Growth can be hard to gauge in real time, but staying attuned to yourself and asking or journaling about topics around “the me today versus the me five years ago, three years ago, or last year” can be helpful ways to ground when these questions come up.
Remember that ambition is contagious and comparison kills inner peace — the only race worth running is against your past self!
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Always! Therapy is about you. If you need a pause to catch your breath, tend to other things, rest assured. Just communicate this with me and I can make a note that you need a break. I generally will check back in to see how you are doing after 60-90 days.
What do I need to know about telehealth? Can we meet in person?
I currently only offer telehealth and in person is not available at this time. For a comfortable telehealth session, check on your internet network connection, decide if you would like your session to be on your phone, your tablet, your laptop, and choose a space where you feel comfortable, with minimal disruptions, and privacy. A release on telehealth will also be included in your intake packet.
Telehealth checklist:
Mac/PC/Chromebook, smart phone, or tablet with camera, microphone, and speakers
Internet connection
Proper lighting and seating to ensure a clear image of each party’s face
Dress and environment appropriate to an in-office visit
Engage in sessions in a private location where you cannot be heard by others
Only agreed upon participants will be present; the presence of individuals unapproved by both parties will be cause for termination of the session
Client must disclose the physical address of their location at the start of the session; unknown locations will be cause for termination of the session
Client shall provide a phone number where they can be reached in the event of service disruption
SOME POTENTIAL RISKS OF TELEMENTAL HEALTH
Technological failures such as unclear video, loss of sound, poor internet connection, or loss of internet connection
Nonverbal cues might be more difficult to observe and interpret during therapist and client interactions
Must electronically share and sign practice and consent forms and accept risks that come with transmitting information and documents over the internet
BENEFITS OF TELEMENTAL HEALTH
Less limited by geographical location and transportation concerns
Decrease in travel time and ability to meet virtually during inclement weather conditions
Ability to participate in treatment from your own home or other environment where you feel safe, secure, and comfortable
